Blog

Welcome back! We're excited to reopen!

Posted 5/27/2020 by 17.
Filed under: Team News |

We’re as excited as you are to get back to work! As bans on gatherings are slowly lifted, we are committed to doing our part to ensure your safety, as well as that of our employees. We know that you will be exercising your essential right to celebrate wisely and want you to know that we’re supporting you! The following changes are being made in our operations and available service to address post-COVID-19 gatherings until further notice: 

Residential Deliveries: UPDATED We are excited to help you start gathering again in small groups! We are now comfortable resuming residential deliveries inside homes. Our crews have masks and gloves to safely enter your home, but you are welcome to coordinate an exterior drop off and pick up location. Your comfort is our top priority. Thank you for working with us to ensure minimal personal contact!

Showroom Access: Currently, our showroom is open by appointment only. You will be offered a mask upon entering and we ask you to wear them during the time you are here and refrain from removing inside the building. We are asking everyone to respect a 6-foot proximity area.  In addition to minimizing touchpoints, we will also clean and sanitize common areas before and after each appointment. We will be taking one appointment at a time and asking you to reduce the group size of your party to the necessary attendees only. We are happy to help you invite others into the appointment via virtual options!

While we want you to have as interactive and inspirational an experience as possible, we are asking customers to look, not touch, and please allow your experienced rental consultant to demonstrate and set up items.  We absolutely welcome you to take pictures, video, and invite others to videoconference the experience and give input.  To reduce your time in the showroom, we will ask to digitally deliver your quotes and contracts via our quick and convenient electronic processes! 

Will Call Pickups and Returns: We are now offering speedy will call pick up and returns! When you sign and pay in advance you do not need to come inside to check-in prior to loading or unloading. You will receive an email prior to pick up that will explain your pickup procedure so our warehouse staff can quickly assist you!

If you are curious about how we clean and sanitize our products and ensure the health of the workforce that interacts with them, visit HERE to read all about it. We are confident that every precaution is being taken to protect you and serve your special events!