Blog

New Order Update

Posted 11/4/2021 by 7.
Filed under: Team News |

You deserve an exceptional experience with Marianne’s Rentals! With the high demand in rental orders, we are putting new order protocols in place to better serve our customers. Please review our new guidelines to ensure Marianne’s is able to fulfill your order for your next event or celebration: 

General Rules 

  1. We are no longer accepting next day orders UNLESS it’s tables and chairs. New orders must be placed a minimum of one full business day in advance.

Will Call Tips

  1. When picking up items at Will Call, please have your car empty and a space available to fit all items. If you’re not sure what size vehicle you need, please call us for help! We will give you measurements of your rental items ahead of time so you can make sure your items will fit in your vehicle. You are more than welcome to make more than one trip, but we know that can be a hassle, so please make sure you have enough space in advance. You are required to bring tie downs and straps to secure your load.
  2. If you’re ordering a large quantity, you may be requested to schedule your arrival for pick up and return. 
  3. Due to the high volume of orders, be prepared to wait at Will Call when picking up or returning orders on Thursdays, Fridays and Mondays. There is often a line! Your patience is appreciated as our team works hard to get all vehicles loaded and on the road!

Delivery

  1. We have a high number of deliveries and certain days are sold out, so deliveries are first come first served. Priority stops and late night pick ups will go first. 
  2. We are no longer accepting same day delivery orders. Delivery is subject to availability. If delivery is a must, plan to schedule as far in advance as possible to ensure your spot.

 

Thank you for working with us to make your event great! To visit our showroom, schedule an appointment with us by calling (405) 751-3100 today!